Lived Experiences of Personnel's Organizational Indifference in Banks: A Phenomenological Study

Purpose: The research purpose is to study the lived experinces of effective factors of personnel's organizational indifference in banks.

Methodology: The research method is qualitative in terms of how to check the data; as it uses the strategy of qualitative research by using mixed phenomenology method (both descriptive and interpretive).The research is exploratory and its main goal is to identify the effective factors on the organizational indifference management. In respect of the population and the participants of the research, in order to achieve theoretical saturation through snowball sampling, the researcher interviewed a number of managers and experts as well as those suffering from the issue of organizational indifference.

Findings: The results showed that the factors are classified into three main categories: Structural, environmental and behavioral factors.

Conclusion: According to the results obtained,structural factors that oversee organizational arrangements and management measures related to organizational mechanisms in order to prevent and react to the occurrence of indifference behaviors among the employees. These factors are both affirmative and privative. Behavioral factors which refer to set of ones controlling the individual and psychological characteristics of employees in order to help the organization in a cognitive perspective approach in managing organizational indifference and last but not the least, environmental factors refer to the set of ones that are formed from outside the organization at the organizational decision-making centers. In other words, these factors are policies, goals and instructions that officially guide managers in the direction of managing personnel's indifference.